Part I — Website Use and General Conditions
1. Introduction and Agreement
Welcome to Jorelvia, an independent online fashion boutique.
These Terms of Service ("Terms") govern your access to and use of https://jorelvia.com (the "Website"), including its design, product information, photographs, illustrations, graphics, videos, audio materials, software, data, employment-related information where available, and other published materials (collectively, the "Content").
By accessing or using our Website, you agree to comply with these Terms and the relevant policies referenced within them. If you do not agree, please refrain from using the Website or placing an order.
We may revise these Terms to reflect changes in our services, business practices, or applicable legal requirements. Updated Terms will be published on the Website. Changes will not retroactively alter an existing purchase contract unless permitted by law or agreed by the parties.
2. Website Access and Availability
These Terms apply whenever you use the Website, including when you access individual pages through bookmarks, search engines, or external links.
We may update, modify, temporarily suspend, or discontinue Website features and Content when reasonably necessary for maintenance, security, technical improvements, or business operations.
Where appropriate, we may make such changes without prior notice. However, changes affecting existing customer orders or contractual obligations will be handled in accordance with applicable law.
We reserve the right to restrict access when necessary to protect the Website, customers, or our legitimate business interests.
3. Ownership of Website Content
Unless otherwise stated, the Content displayed on Jorelvia is owned by us or used with permission from the relevant rights holders.
Website materials may be protected by applicable United States copyright, trademark, trade dress, and other intellectual property laws, together with relevant international protections.
You may browse and view our Content for personal shopping and other lawful, non-commercial purposes.
Except where authorised or legally permitted, you may not reproduce, publish, distribute, transmit, modify, sell, commercially display, or create derivative works from our protected Content.
Music, sound recordings, photographs, videos, artwork, and software may not be reproduced beyond what is reasonably necessary for ordinary Website access without appropriate permission.
All rights not expressly granted remain reserved.
We make reasonable efforts to keep the information presented on our Website accurate and useful. Product information, availability, and pricing may nevertheless be subject to corrections and the sales conditions described below.
4. Third-Party Websites and Links
Our Website may contain links to independently operated websites, social media services, or other online resources.
These links are provided for convenience and do not necessarily indicate endorsement, sponsorship, or an official relationship with the relevant third parties.
We do not control the availability, accuracy, completeness, or security of external websites.
When visiting an external service, you should review its applicable terms and privacy policy.
We are not responsible for the independent conduct of third-party operators except where liability may arise under applicable law.
5. User-Submitted Content
Certain Website features may allow customers to submit reviews, comments, messages, photographs, videos, graphics, audio materials, or other contributions ("User Content").
Information submitted in connection with employment opportunities, where such opportunities exist, will be handled according to our Privacy Policy.
By submitting User Content, you grant Jorelvia and its authorised service providers a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to use the material for legitimate Website and business purposes.
This permission may include reproducing, adapting, translating, editing, publishing, distributing, displaying, performing, and creating derivative works from the submitted material.
Where appropriate, we may identify you using the name associated with your submission.
You confirm that you own the relevant Content or have permission to submit it, that your statements are not knowingly misleading, and that our permitted use will not unlawfully violate another person's rights.
You must not submit material that is unlawful, defamatory, fraudulent, abusive, or otherwise inconsistent with these Terms.
Content voluntarily posted in publicly accessible areas should not be treated as confidential.
We may review, moderate, edit, decline, or remove User Content when reasonably necessary to maintain the Website or comply with applicable law.
Unless separately agreed, submitting User Content does not create a right to compensation.
Any rights of attribution, authorship, integrity, or other legally protected interests remain subject to applicable law. Nothing in these Terms requires a waiver of rights that cannot lawfully be waived.
6. Prohibited Activities
You agree to use our Website lawfully and responsibly.
You must not:
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Provide false or misleading registration, identification, or payment information.
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Access another person's account without permission.
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Share confidential account credentials with unauthorised individuals.
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Introduce malware, viruses, or harmful software.
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Interfere with Website security or normal operation.
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Overload, disrupt, or damage Website infrastructure.
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Collect customers' personal information for unsolicited messages or spam.
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Use unauthorised automated tools, bots, crawlers, or scraping systems to obtain Website data.
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Reverse-engineer protected Website software except where the law permits.
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Frame or reproduce our Website in a manner that falsely suggests an affiliation or endorsement.
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Use our services to infringe intellectual property rights or engage in illegal activities.
If we reasonably believe a serious violation has occurred, we may restrict Website access, suspend an account, refuse service, or cancel an affected order where permitted by law.
7. Website Disclaimers and Limitations of Liability
We work to maintain a dependable Website and provide useful, accurate information.
However, Website access may occasionally be interrupted by maintenance, technical errors, service provider issues, or events beyond our reasonable control.
To the extent permitted by law, general Website Content is provided on an "as available" basis, without a guarantee of uninterrupted access or completely error-free operation.
We do not exclude responsibilities that cannot lawfully be excluded, including applicable obligations relating to product quality, accurate descriptions, fraud, or other legally protected customer rights.
Where legally permitted, we may limit liability for certain indirect, incidental, special, or consequential losses arising from Website use.
Any limitation will apply only to the extent enforceable under applicable law and will not restrict mandatory consumer remedies.
8. Indemnification
Where permitted by law, you may be responsible for reasonable losses, damages, claims, and expenses directly resulting from your unlawful conduct, infringement of another party's rights, or material breach of these Terms.
This protection may extend to Jorelvia and its relevant employees, representatives, agents, or affiliated entities where applicable.
You will not be required to indemnify us for losses caused by our own unlawful conduct, negligence, or failure to comply with applicable obligations.
Any enforceable responsibilities arising before termination of your Website access may continue afterward.
9. Privacy and Personal Information
Our Privacy Policy explains how personal information is collected, used, stored, shared, and protected.
Personal information provided through checkout, account registration, customer communications, or other Website activities will be handled according to that Policy and applicable privacy laws.
Accessing the Website does not automatically constitute consent to unrelated marketing or information processing activities that legally require separate permission.
10. Review and Moderation of Communications
We may review information transmitted through our Website or associated customer support channels where reasonably necessary for security, fraud prevention, customer service, dispute resolution, or legal compliance.
Where appropriate, information may be recorded, retained, restricted, or removed.
Any monitoring or handling of personal information will be conducted consistently with our Privacy Policy and applicable law.
We do not assume responsibility for unlawful or inappropriate material posted by independent users, except where applicable law provides otherwise.
11. General Contractual Provisions
These Terms and the policies expressly incorporated by reference form the agreement governing the matters they address.
If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
Our failure to enforce a provision immediately does not automatically prevent its later enforcement.
We may transfer contractual rights or obligations where legally permitted, provided that such a transfer does not unlawfully diminish customer protections.
Nothing in these Terms excludes mandatory rights or remedies granted by applicable law.
Part II — Online Store Sales Conditions
12. Scope of Online Purchases
The following conditions apply to products ordered through the Jorelvia online store at https://jorelvia.com.
They govern product selection, order submission, payment, acceptance, delivery, returns, refunds, and related transactions.
By placing an order, you make an offer to purchase the selected products under the applicable conditions.
We recommend keeping a copy of your order confirmation and relevant transaction correspondence.
13. Ordering Requirements
To purchase products, you must provide accurate and complete information necessary to process payment and arrange delivery.
This may include your name, billing address, shipping address, telephone number, email address, and valid payment details.
Some destinations, including certain post office boxes and freight-forwarding addresses, may not be supported by the available delivery provider.
Customers must be at least 18 years old and legally capable of entering into a binding purchase agreement.
Where customer accounts are available, you may be able to save your details for future purchases. Creating an account is not necessarily required to shop.
You are responsible for protecting your login credentials and reviewing the accuracy of your order information.
Before purchasing, please check product sizes, descriptions, colours, quantities, and other relevant details to ensure that the selected items meet your requirements.
Our product information is intended to assist customers and does not remove any applicable legal obligations concerning product quality or accuracy.
14. Product Prices and Checkout Charges
The price payable for a product is the price presented during checkout and accepted as part of the relevant purchase transaction.
Applicable taxes and any other charges will be displayed where required before the order is confirmed.
Jorelvia offers free standard shipping worldwide, as described in our Shipping Policy.
If an optional premium delivery method is made available, any associated additional charge will be disclosed before you complete checkout.
Prices may be revised before an order is accepted.
Adding an item to your shopping basket does not guarantee that its price or availability will remain unchanged.
If a clear pricing error is discovered, we may contact you, correct the listing, or decline an unaccepted order where legally permitted.
We will not unilaterally increase the price of an existing binding purchase contract without a lawful basis.
15. Order Acceptance and Confirmation
Submitting an order represents your offer to purchase the products listed in your checkout summary.
We may review orders for availability, valid payment authorisation, delivery eligibility, and possible fraudulent activity.
A sales agreement is formed when we send an order confirmation accepting your purchase, unless another legally valid acceptance process is clearly communicated.
We may refuse or cancel an order for legitimate reasons, including unavailable stock, payment problems, inaccurate information, suspected fraud, or violations of applicable law.
If an accepted order is lawfully cancelled, we will notify you by email and arrange any refund owed.
Please retain your confirmation email as evidence of the transaction.
16. Payment Authorisation and Collection
Payments are handled through authorised third-party payment providers.
When you place an order, your selected payment method may be checked and authorised for the relevant transaction amount.
Under our stated payment procedure, the final charge is collected only after the order has been successfully dispatched.
We do not dispatch products before the required payment authorisation has been obtained.
Ownership of purchased products may remain with us until payment is received in full, subject to applicable law.
If a payment is declined or cannot be authorised, we may decline or delay the affected order.
17. Unsuccessful Delivery Attempts
Delivery may occasionally be unsuccessful because of an incomplete address, incorrect recipient information, missed delivery attempts, or circumstances affecting the courier.
In these situations, the parcel may be returned to the relevant fulfilment facility.
Where practical, we may contact the customer to discuss redelivery, address corrections, or cancellation.
A returned undelivered parcel does not automatically establish that the customer requested cancellation.
If additional expenses arise directly from incorrect information provided by the customer, reasonable charges may apply where properly disclosed and legally permitted.
Any refund or deduction will be handled according to applicable contractual and consumer protection requirements.
18. Product Availability and Descriptions
We may change product selections, update descriptions, adjust inventory records, or discontinue products as part of normal business operations.
An item shown as available may occasionally become unavailable before an order is accepted.
Adding a product to your shopping basket does not reserve stock.
We take reasonable care to display product descriptions, photographs, measurements, and colours accurately.
However, minor variations may occur because of lighting, screen settings, or ordinary production differences.
These variations do not exclude our responsibility for products that are materially different from their descriptions or fail to meet applicable legal requirements.
19. Purchase Limits and Resale
We may impose reasonable purchase quantity restrictions to manage product availability and prevent unauthorised bulk purchasing.
Limits may apply per customer, household, order, account, payment card, billing address, or delivery address.
Where feasible, we will inform customers when an order is affected by such restrictions.
Our online boutique primarily serves customers purchasing products for personal use.
We may decline orders reasonably believed to be placed for unauthorised wholesale distribution or commercial resale where legally permitted.
For these purposes, commercial resale generally means purchasing products with the intention of reselling the same items to third parties.
Orders are not automatically prohibited merely because a customer resides outside the United States. International shipping remains subject to applicable delivery arrangements.
20. Return Eligibility
Eligible clothing purchases may be returned within 30 days under our Returns and Refunds Policy.
For online orders, the return period begins on the delivery date. For physical-store purchases, where applicable, it begins on the purchase date.
Returned items must generally be unwashed, unworn apart from reasonable inspection or trying on, and accompanied by original product tags and proof of purchase.
Where relevant, included instructions, complimentary gifts, and original accessories should also be returned.
For footwear, where sold, the return may need to include the complete pair, original laces, dust bags, and shoe box.
Return shipping responsibilities depend on the reason for the return and the disclosures made before purchase.
Optional express delivery charges are generally non-refundable for voluntary returns, subject to applicable legal requirements.
Products that arrive defective, damaged, or incorrectly supplied will be handled according to applicable consumer remedies.
21. Return Instructions and Authorisation
Customers should contact our customer support team before sending products back.
Please provide your order number, item details, and reason for the return.
Where applicable, we may issue a Return Merchandise Authorisation (RMA) number and provide suitable shipping instructions.
Returns may be handled by UPS, FedEx, or another appropriate delivery provider, depending on the available services.
Please securely package your return and follow the instructions provided by email.
Keep your postage receipt and tracking number until the return has been completed.
Voluntary return requests must be made within the applicable 30-day period.
Once the returned parcel reaches our designated returns facility, inspection and processing generally take approximately 1–2 business days. Additional time may be required during holidays or unusually busy periods.
Returns sent without prior authorisation may experience processing delays or may be declined under our voluntary return programme.
If a returned item is damaged or does not satisfy the applicable return conditions, any proposed deduction must be reasonable, supported by evidence, and legally permissible.
Return procedures do not override statutory remedies concerning defective or incorrectly supplied goods.
22. Refund Processing
Approved refunds are generally issued through the original payment method.
After a refund has been issued, it normally takes approximately 5–7 business days to appear in the customer's account, depending on the relevant financial institution.
We will notify customers by email when the return has been processed and the refund issued.
Where returned merchandise suffers damage attributable to the customer, any deduction will be assessed according to the Returns and Refunds Policy and applicable law.
Refunds relating to faulty, damaged, or incorrectly supplied products will be handled without unlawfully limiting available remedies.
23. Privacy and Related Store Policies
Customer information collected during online purchases will be processed according to our Privacy Policy.
This may include information needed for payment processing, order fulfilment, customer support, shipping, returns, and refunds.
Our Shipping Policy and Returns and Refunds Policy provide additional details concerning the relevant transaction procedures.
Placing an order does not automatically authorise unrelated direct marketing where separate consent or other legal requirements apply.
24. Website Errors and Product Responsibilities
We make reasonable efforts to ensure the accuracy of product descriptions, images, prices, stock information, and checkout details.
If an error is identified, we may take appropriate steps to correct it.
For unaccepted orders involving an obvious pricing or inventory error, we may decline the purchase where legally permitted.
Where an error affects an accepted order, we will consider our contractual responsibilities and any applicable customer remedies.
Cancellation and refund may be appropriate in some circumstances but will not necessarily be the only remedies available.
Any exclusions of warranties, conditions, or liabilities apply only where legally enforceable.
Nothing in these Terms removes rights concerning defective merchandise, misleading descriptions, or other legally protected customer interests.
Part III — Marketing, Advertising, and Analytics
25. Email Marketing Communications
Where permitted by law, we may send customers information about Jorelvia, our Website, products, collections, announcements, events, and promotional activities.
Marketing messages may be general or personalised.
Personalised communications may be based on permitted information about customer preferences, shopping history, or Website activity.
General communications are not tailored to an individual's particular interests.
Customers may unsubscribe or request that marketing messages stop using available methods.
We will comply with applicable notice, consent, and opt-out requirements, including relevant commercial email rules.
26. Online Behavioural Advertising
We may work with advertising partners to display promotional content based on permitted browsing activity and other relevant information.
Interest-based advertisements may reflect products you viewed, previous interactions with our Website, or other shopping preferences.
Advertising partners may also use information collected through independent services, subject to their applicable privacy practices.
Certain advertisements may be displayed on external websites or social media platforms.
Where personal information is involved, these activities will be conducted according to our Privacy Policy and applicable legal requirements.
27. Cookies and Tracking Technologies
We and our relevant service providers may use cookies, tracking pixels, tags, web beacons, and comparable technologies.
These tools may help maintain Website functionality, remember customer preferences, analyse visitor interactions, and measure advertising performance.
Depending on the services involved, providers may collect information about your visits to our Website and interactions with other online platforms.
You may manage many cookies through your browser settings.
Blocking cookies may affect certain features, including shopping baskets or account functionality.
You may still see advertisements after restricting personalised tracking, although they may be less relevant to your interests.
28. Social Media Advertising and Custom Audiences
Where applicable, we may use advertising services provided by platforms such as Facebook, Google, or similar organisations.
Some platforms offer custom audience tools that compare permitted customer information with user records maintained by the platform.
Depending on the available service, this may involve hashed email addresses, advertising pixels, or other permitted identifiers.
If a suitable match is identified, advertisements relating to our products may be displayed to relevant users on those platforms.
Any disclosure of personal information for these activities will be subject to applicable privacy requirements and customer choices.
29. Similar Audiences and Advertising Preferences
Some advertising providers offer tools that identify potential customers with interests or characteristics similar to an existing audience.
Where used lawfully, these services may help us reach individuals who could be interested in our products.
Such arrangements depend on the advertising provider's available services, terms, and privacy practices.
Customers may manage advertising preferences through applicable browser settings, advertising platforms, or privacy controls where available.
For assistance with privacy or advertising-related enquiries, you may also contact our customer support team.
30. Independent Social Media Platforms
When you visit our social media pages or interact with advertising on external platforms, those providers may independently collect and process personal information.
They may determine their own purposes and methods of processing information.
We do not control every data-handling activity carried out by independent providers.
Please review their privacy notices to understand the relevant practices, advertising settings, and available information-management options.
31. Advertising Measurement and Analytics
We may use analytics tools and advertising management services to evaluate marketing performance and understand customer interactions.
These activities may help us assess Website traffic, advertisement engagement, shopping activity, completed purchases, and campaign effectiveness.
Depending on the service, relevant information may include technical identifiers, browsing records, transaction data, and other permitted information.
Such data may be processed by relevant advertising or analytics partners under applicable contractual and legal arrangements.
Part IV — International Data Processing
32. International Information Transfers
Jorelvia may work with payment processors, e-commerce providers, shipping companies, advertising services, and technology partners operating in different countries.
As a result, certain customer information may be transferred to, stored in, accessed from, or processed outside the customer's country of residence.
Information may be processed within the United States or in other jurisdictions where relevant service providers operate.
Privacy laws may vary between locations.
Where international processing takes place, we will implement appropriate safeguards and comply with applicable legal requirements.
These measures may include contractual protections, technical security arrangements, and appropriate oversight of service providers.
Using our Website does not remove privacy rights that applicable law requires us to respect.
Part V — Governing Law and Contact
33. Applicable Law
These Terms of Service are governed by the applicable laws of the State of Arkansas and the United States, without excluding mandatory consumer protections that may apply under other relevant jurisdictions.
Subject to applicable law and mandatory jurisdictional requirements, disputes relating to these Terms may be brought before a court with appropriate jurisdiction in Arkansas.
Nothing in these Terms excludes or restricts rights, protections, or remedies that cannot lawfully be limited.
34. Contact Us
If you have questions concerning Website use, product purchases, payments, delivery, returns, advertising practices, or these Terms of Service, please contact our customer support team by email.
Email: aria@auroracognitive.shop