At Jorelvia, we strive to provide a convenient and dependable shopping experience. We take care in preparing and dispatching clothing orders, while keeping customers informed throughout the shipping process.
This policy explains our delivery service, shipping charges, order processing times, shipment tracking, and estimated delivery periods. All shipping-related communication is handled through email.
1. Shipping Methods
What delivery service do you offer?
We provide standard shipping for apparel purchased through our online boutique.
The estimated transit period begins when your order has been dispatched and handed over to the shipping provider.
Standard Shipping: 8–15 business days.
Order preparation time is separate from the shipping transit period.
2. Shipping Costs
Is shipping free?
Yes. We offer free standard shipping worldwide on all orders.
No standard delivery fee is charged, regardless of the order value.
3. Order Processing
How long does it take to prepare an order?
Orders are generally processed and dispatched within 1–3 business days after payment confirmation.
During this time, we review the order details, prepare the purchased items, package the products, and arrange shipment.
The order processing period is not included in the estimated delivery timeframe.
4. Tracking Your Shipment
How can I check my order's delivery status?
Once your order has been shipped, we will send a shipping confirmation email containing a tracking number.
You can use this number through the relevant shipping provider's tracking service to follow the progress of your parcel.
5. Estimated Delivery Time
When can I expect my order to arrive?
Standard delivery normally takes approximately 8–15 business days from the dispatch date.
Actual delivery times may vary due to carrier operations, transportation disruptions, or other circumstances affecting shipment.
The delivery period is an estimate and does not guarantee arrival on a particular date. Any applicable legal rights concerning delayed or undelivered goods remain unaffected.
6. Contact Us
Who should I contact about a shipping enquiry?
If you have questions about order preparation, delivery arrangements, tracking information, or the status of your shipment, please contact our customer support team by email.
Email: aria@auroracognitive.shop
At Jorelvia, we appreciate your trust and remain committed to providing attentive support throughout the delivery process.