Shipping & Delivery
Do you offer free shipping?
Yes. At Jorelvia, we provide free standard shipping on all orders worldwide, with no minimum purchase requirement.
Orders are generally processed Monday through Friday, excluding public holidays. Please allow approximately 1–3 business days for order preparation and dispatch.
Once shipped, standard delivery typically takes 8–15 business days. Deliveries to remote or less accessible areas may require additional time.
How can I track my order?
After your order has been dispatched, you will receive a shipping confirmation email containing the relevant tracking information.
You can use the tracking number to check the delivery status of your parcel through the shipping provider's tracking service.
Will all items in my order arrive together?
Not necessarily. To help deliver your purchases as efficiently as possible, we may send items from the same order in separate shipments.
You will receive one order confirmation email when your purchase is placed. If your items are shipped separately, you may receive multiple shipping confirmation emails and tracking numbers for the individual packages.
Orders & Payments
Can I change or cancel my order after placing it?
You may request a change or cancellation within 60 minutes of submitting your order, during our regular customer service hours.
Please email our customer support team at aria@auroracognitive.shop as soon as possible and include your order details.
We will review the status of your order and confirm whether the requested change or cancellation can still be completed.
When is your customer support team available?
Our email support team operates during the following hours:
Monday – Saturday: 9:00 AM – 10:00 PM (Central Time, CT)
Sunday: Closed
Which payment methods do you accept?
We currently accept the following payment cards:
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Visa
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Mastercard
Returns
How can I track my return shipment?
If a return has been arranged, you can follow its progress using the "Track your return" link provided in your return confirmation email, where available.
Alternatively, use the tracking number shown on your return shipping label to check its status through the relevant courier's website.
If you need additional assistance with a return, please contact us at aria@auroracognitive.shop.